Artifact 5: Log of Student Interactions

SLO: Increase reference skills for academic libraries

Task: Work the reference desk, answer various student questions regarding library resources. Become familiar with the specific resources available within the library, including CSU One Search system

Evidence: Maintain a log of student inquiries. Comfort with answering student questions in-person and using the 24/7 Ask-A-Librarian service. Ability to lead a student consultation with confidence

This was probably one of the most fun parts of this entire experience. While most of the time on desk was inundated with the location of the bathrooms, working with the students on the few consultations I led was extremely rewarding. Sometimes they even came back for my help, even when I referred them to their subject librarian!

Figure 1: Examples of reference questions asked while I was on desk. These chats varied on type, from simple questions about printing, to unplanned consultations.

Figure 2: Samples of chats taken through the 24/7 Ask a Librarian service.

Figure 3: First day on desk/first official day of the semester. Due to the large influx of students all at once, the main questions were wifi related and where to print.

Figure 4: A monthly break down from my time at the desk. At this point, I have not had any scheduled desk time during November or December due to personal reasons/other project focuses.

Figure 5: Daily breakdown of how often I was on the desk, primarily Mondays and Tuesdays as that was my scheduled time to be on campus.

Figure 6: The READ scale of the difficulty of questions I answered while on desk. The majority are in the "1's" because most questions received were, "Where do I print?", "Where's the bathroom?", and, "How do I connect to the wifi?" Anything above a 2 would be longer questions such as citation help, use of the OneSearch system, or an actual unplanned resource consultation.